Frequently Asked Questions

Question: How long does production take?
Answer: 1-2 business days on average
*except for the laser-cut personalized name necklaces which could take 5-10 business days for production.

Question: It's been more than 2 days and my order still hasn't been shipped. Why?
Answer: Our team of moms do not work on weekends. Family time ;) So if you ordered on a Friday past 3 pm CST or a Saturday, please expect it to ship out by Tuesday or Wednesday. 

Question: How long does shipping take?
Answer:

  • For US orders, it takes around 5-8 business days but almost 90% of our packages get delivered earlier than the estimated delivery date.
  • For Canada, UK & EU: 5-10 business days
  • Rest of the world: 7-14 business days

Question: I made a mistake with my order info, how do I correct it?
Answer: Kindly email us (support@myshoptopia.com) within 4 hours as your order has not been sent to the production stage. Once the order has been sent to the production stage, we can no longer make any changes.

Question: How do I cancel an order?
Answer: Here at Shoptopia, we pride ourselves on our fast order processing and shipment. As soon as an order is placed, our team immediately prepares it for dispatch. Thus, we can only approve order cancellation requests within the first 4 hours after an order is placed. Just email us at support@myshoptopia.com or send us a message here

Question: I tried to call +1 (612)-888-1045 but I can't get through
Answer: Please note that our customer service team is only available during regular office hours, Monday through Friday (9 am - 5 pm Central Standard Time). 

  • Our team is small and we all help out with designing and packaging orders. Please leave a message and we will get back to you within 24 hours.
  • For a faster response email us at support@myshoptopia.com or click here and we'll get back to you in no more than 24 hours.

If you need assistance outside our office hours, please email support@myshoptopia.com or click here and we'll get back to you in no more than 24 hours.

Question: How do I track my package?
Answer: You will receive an email with your tracking number and the courier information after the order has been made and shipped out!
We use UPS for Standard Shipping and FedEx for Priority Shipping.  

Question: My order has been marked as delivered but I have not received it.
Answer: Please follow these instructions:

1. Double-checking your mailbox (If owned).

2. Sometimes the order gets delivered 1 or 2 days after the scheduled delivery. So we please ask you to be patient.

3. Most of our orders are picked up by UPS and then handed off to the local Post Office.  You can call the local post office with your tracking number and ask for a more detailed report on your order.

DO YOU HAVE MORE QUESTIONS? CLICK HERE TO CONTACT US

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