Frequently Asked Questions

Question: Can you guarantee delivery by a specific holiday date (e.g., Christmas, Mother's Day)?
Answer: We do our best to get your order to you in time, but specific delivery dates cannot be guaranteed. Shipping times are approximate and may be impacted by increased holiday demand, carrier delays, and unforeseen events such as severe weather. Even early orders can experience delays outside of our control. We strongly recommend ordering as early as possible during peak seasons. Once your order leaves our warehouse, use the tracking number in your shipping confirmation email for the most up-to-date delivery information.

Question: How long does production take?
Answer: Production times vary by item:

  • Jewelry & message card orders: 1–3 business days on average; allow 2–5 business days during busy shopping seasons (Christmas, Mother's Day).
  • Acrylic plaques: 2–5 business days.
  • Laser-cut personalized name necklaces: 5–10 business days.

Question: It's been more than 2 days and my order still hasn't shipped. Why?
Answer: Our team of moms doesn't work on weekends — family time! 😊 If you ordered on a Friday after 3 PM CST or on a Saturday, please expect your order to ship by Monday or Tuesday.

Question: How long does shipping take?
Answer: All orders ship from our St. Petersburg, Florida location. After production, you'll receive an email confirmation with a tracking number. We currently ship within the United States only.

  • US orders: 2–8 business days (nearly 90% of packages arrive earlier than the estimated date)

Please note that exact delivery dates cannot be guaranteed due to potential carrier delays, weather, and other factors outside our control.

Question: I paid extra for faster shipping — why hasn't my order shipped yet?
Answer: Since each item is custom-made, please allow the standard production time for your item type. After that, your order will ship using the expedited method you selected and tracking details will be provided.

Question: I made a mistake with my order info — how do I correct it?
Answer: Email us at support@myshoptopia.com within 4 hours of placing your order. Once your order has entered production, we can no longer make changes.

Question: What if there's a typo in my personalization?
Answer: Please double-check all spelling, names, and options carefully before submitting your order. If you notice a mistake, email us at support@myshoptopia.com within 4 hours. If the error is ours, we will remake your item at no charge. If the error was made during checkout, we unfortunately cannot offer a free replacement, but please reach out and we'll do our best to help.

Question: How do I cancel an order?
Answer: We pride ourselves on fast order processing. Cancellations can only be approved within the first 4 hours after an order is placed. Email us at support@myshoptopia.com or contact us here.

Question: How do I track my package?
Answer: Once your order has been made and shipped, you'll receive an email with your tracking number and carrier information. We use UPS for Standard Shipping and FedEx for Priority Shipping. Both carriers may hand off final delivery to your local Post Office.

Question: My order shows as delivered but I haven't received it. What do I do?
Answer: Please try the following steps:

  1. Double-check your mailbox and any alternate delivery spots (porch, side door, etc.).
  2. Allow 1–2 extra days — carriers occasionally mark packages as delivered a day early.
  3. Contact your local Post Office with your tracking number for a detailed delivery report.

If you still need help, contact us.

Question: What should I do if I have questions about my Acrylic Plaque when it arrives?
Answer: We've created a helpful page with videos and instructions on how to remove the protective film, insert batteries, and use the light features. View Acrylic Plaque Tips & Instructions here.

Still have questions? Our customer service team is available Monday–Friday, 9 AM–5 PM CST. Email us at support@myshoptopia.com or click here to contact us — we'll respond within 24 hours.

If you need help with a delivered order, please include a photo with your email so our team can resolve your issue quickly.