Frequently Asked Questions
Holiday Shipping Policy:
Specific Delivery Dates are not Guaranteed
We strive to ensure your orders are shipped promptly and arrive in time for the holidays. However, please note that delivery by specific dates is not guaranteed. Shipping times are approximate and may be impacted by increased holiday demand and potential carrier delays.
Once your order leaves our warehouse, we are not responsible for any carrier-related delays. For the most accurate delivery updates, please use the tracking number provided in your shipping confirmation email.
We encourage placing orders as early as possible to avoid potential delays and ensure a smooth holiday experience.
Question: How long does production take?
Answer: 1-3 business days on average, allow 2-5 business days during busy shopping season. (Christmas, Mother's Day)
*except for the laser-cut personalized name necklaces which could take 5-10 business days for production.
Question: It's been more than 2 days and my order still hasn't been shipped. Why?
Answer: Our team of moms do not work on weekends. Family time ;) So if you ordered on a Friday past 3 pm CST or a Saturday, please expect it to ship out by Tuesday or Wednesday.
Question: How long does shipping take?
Answer:
All orders are shipped from our St. Petersburg, Florida location. After our team makes the order (1-3 business days on average), an email confirmation with a tracking number will be sent. Please remember that exact delivery dates can be hard to guarantee due to potential delays with shipping carriers, weather, and other factors outside our control.
- For US orders, it takes around 2 - 8 business days but almost 90% of our packages get delivered earlier than the estimated delivery date.
- For Canada, UK & EU: 5-10 business days
- Rest of the world: 7-14 business days
Question: I paid extra for faster shipping; why hasn’t my order shipped yet?
Answer: Since each item is custom-made, please allow 2-5 business days for production. After that, your order will ship with the expedited method selected, and tracking details will be provided.
Question: I made a mistake with my order info; how do I correct it?
Answer: Kindly email us (support@myshoptopia.com) within 4 hours, as your order has not been sent to the production stage. Once the order has been sent to the production stage, we can no longer make any changes.
Question: How do I cancel an order?
Answer: Here at Shoptopia, we pride ourselves on our fast order processing and shipment. As soon as an order is placed, our team immediately prepares it for dispatch. Thus, we can only approve order cancellation requests within the first 4 hours after an order is placed. Just email us at support@myshoptopia.com or send us a message here
Please note that our customer service team is only available during regular office hours, Monday through Friday (9 am - 5 pm Central Standard Time).
- Our team is small, and we all help out with designing and packaging orders.
- For a fast response, email us at support@myshoptopia.com or click here, and we'll get back to you in no more than 24 hours.
If you need assistance outside our office hours, please email support@myshoptopia.com or click here, and we'll get back to you in no more than 24 hours.
Question: How do I track my package?
Answer: You will receive an email with your tracking number and the courier information after the order has been made and shipped out!
We use UPS for Standard Shipping and FedEx for Priority Shipping.
Question: My order has been marked as delivered, but I have not received it.
Answer: Please follow these instructions:
1. Double-checking your mailbox (If owned).
2. Sometimes the order gets delivered 1 or 2 days after the scheduled delivery. So we ask you to be patient.
3. Most of our orders are picked up by UPS and then handed off to the local Post Office for final delivery. You can call the local post office with your tracking number and ask for a more detailed report on your order.
DO YOU HAVE MORE QUESTIONS? CLICK HERE TO CONTACT US
Please Note: If you need help with an order that has been delivered, please send an image along with your email to help our team resolve the issue quickly.