Shipping Policy

We currently ship within the United States only.

Processing Time
Orders are processed in 2–5 business days (excluding weekends), which includes production time since most items are made to order.

Estimated Delivery Time
Once your order ships, you'll receive tracking information at the email used during checkout. Delivery times vary by item and destination, and multiple items may arrive separately.

• Free Standard Shipping (USA): 2–8 business days via UPS/USPS
• Fastest Shipping + 2-Year Protection Plan (USA): FedEx/USPS (cannot deliver to P.O. Boxes)

Shipping times may increase slightly during holidays and inclement weather.

Holiday Shipping
Delivery by specific dates is not guaranteed. Increased holiday demand and carrier delays may impact arrival times. We recommend ordering early to avoid delays.

Shipping Protection
Shoptopia is not responsible for lost or stolen packages unless shipping protection was purchased at checkout. Shipping protection covers your order 100% if lost, stolen, or damaged in transit.

Delivery Confirmation
If your tracking shows "delivered" but you haven't received your package, allow up to 3 business days — carriers occasionally mark packages as delivered early. Check with others at your address, your delivery location, and your local carrier office.

If an order is confirmed delivered to the correct address, we cannot issue a refund, but we're happy to offer a one-time remake of your order.

Shipping Delays
We're unable to offer refunds for carrier delays. If your order hasn't arrived within the estimated timeframe, please contact us. If it hasn't arrived within 60 days of purchase, contact us for a full refund (excludes errors in shipping details provided by the customer or missed deliveries).

📧 support@myshoptopia.com